.page-faq {
  --faq-rail: 264px;
  background: var(--cream);
  color: var(--ink);
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  position: relative;
  overflow: hidden;
  padding: 40px 0 56px;
  border-bottom: var(--line) solid var(--ink);
  background:
    radial-gradient(115% 95% at 88% 6%, rgba(46, 111, 183, 0.5), rgba(46, 111, 183, 0) 62%),
    linear-gradient(175deg, var(--dusk) 0%, var(--night) 62%, var(--night-deep) 100%);
  color: var(--cream);
}

.page-faq .faq-hero::before {
  content: "";
  position: absolute;
  inset: 0;
  background-image: repeating-linear-gradient(
    90deg,
    rgba(243, 237, 224, 0.06) 0 1px,
    transparent 1px 76px
  );
  pointer-events: none;
}

.page-faq .faq-hero > .wrap {
  position: relative;
  z-index: 1;
}

.page-faq .faq-hero__trail {
  position: absolute;
  right: -4%;
  bottom: -6%;
  width: 66%;
  height: 72%;
  opacity: 0.55;
  pointer-events: none;
}

.page-faq .faq-hero__trail path {
  fill: none;
  stroke: var(--saffron);
  stroke-width: 2;
}

.page-faq .faq-hero .breadcrumbs {
  margin-bottom: 30px;
}

.page-faq .faq-hero .eyebrow {
  color: var(--saffron);
}

.page-faq .faq-hero__grid {
  display: grid;
  gap: 34px;
}

@media (min-width: 960px) {
  .page-faq .faq-hero__grid {
    grid-template-columns: minmax(0, 1.32fr) minmax(300px, 0.68fr);
    gap: 52px;
    align-items: start;
  }
}

.page-faq .faq-hero h1 {
  margin: 10px 0 18px;
  max-width: 20ch;
  font-size: clamp(32px, 6.4vw, 60px);
  font-weight: 800;
  line-height: 1.08;
  letter-spacing: -0.01em;
}

.page-faq .faq-hero .lede {
  margin: 0;
  max-width: 56ch;
  font-size: 17px;
  line-height: 1.8;
  color: rgba(243, 237, 224, 0.86);
}

.page-faq .faq-hero__links {
  display: flex;
  flex-wrap: wrap;
  gap: 14px;
  margin-top: 28px;
}

.page-faq .faq-hero__links .btn--ghost {
  background: transparent;
  color: var(--cream);
  border-color: var(--cream);
  box-shadow: 6px 6px 0 var(--night-deep);
}

.page-faq .faq-hero__links .btn--ghost:hover {
  background: var(--cream);
  color: var(--ink);
}

.page-faq .faq-hero__links .btn:focus-visible {
  outline: 2px solid var(--spark);
  outline-offset: 3px;
}

/* ---------- 服务情况面板 ---------- */
.page-faq .faq-status {
  border: var(--line) solid var(--snow);
  background: rgba(5, 13, 26, 0.72);
  box-shadow: 6px 6px 0 var(--night-deep);
  padding: 22px 20px;
}

.page-faq .faq-status__title {
  margin: 0 0 16px;
  font-family: var(--font-mono);
  font-size: 13px;
  letter-spacing: 0.1em;
  color: var(--saffron);
}

.page-faq .status-list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 14px;
}

.page-faq .status-list__item {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px 12px;
  padding-bottom: 14px;
  border-bottom: 1px solid rgba(185, 195, 206, 0.24);
}

.page-faq .status-list__item:last-child {
  padding-bottom: 0;
  border-bottom: 0;
}

.page-faq .status-list__item .status-light {
  flex: 1 1 auto;
}

.page-faq .status-list__item .status-light__text {
  font-size: 15px;
  color: var(--cream);
}

.page-faq .faq-status__note {
  margin: 18px 0 0;
  font-family: var(--font-mono);
  font-size: 13px;
  letter-spacing: 0.05em;
  color: var(--snow-dim);
}

/* ---------- 主体 ---------- */
.page-faq .faq-body {
  padding: 52px 0 68px;
  background: linear-gradient(180deg, var(--paper-shade) 0, var(--cream) 260px);
}

.page-faq .faq-body .wrap {
  display: grid;
  gap: 34px;
}

@media (min-width: 1024px) {
  .page-faq .faq-body .wrap {
    grid-template-columns: var(--faq-rail) minmax(0, 1fr);
    gap: 52px;
    align-items: start;
  }
}

/* ---------- 分类索引 ---------- */
.page-faq .faq-index {
  border: var(--line) solid var(--ink);
  background: var(--cream);
  box-shadow: var(--shadow-hard);
  padding: 18px;
}

@media (min-width: 1024px) {
  .page-faq .faq-index {
    position: sticky;
    top: calc(var(--bar) + 24px);
  }
}

.page-faq .faq-index__title {
  margin: 0 0 14px;
  font-family: var(--font-mono);
  font-size: 13px;
  letter-spacing: 0.1em;
  color: var(--red);
}

.page-faq .faq-index__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 10px;
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

@media (min-width: 1024px) {
  .page-faq .faq-index__list {
    grid-template-columns: minmax(0, 1fr);
  }
}

.page-faq .faq-index__link {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  min-height: 44px;
  padding: 10px 12px;
  border: 2px solid var(--ink);
  background: var(--cream);
  color: var(--ink);
  font-size: 15px;
  text-decoration: none;
  transition: background 120ms ease, color 120ms ease, box-shadow 120ms ease,
    transform 120ms ease;
}

.page-faq .faq-index__link:hover,
.page-faq .faq-index__link:focus-visible {
  background: var(--ink);
  color: var(--cream);
  box-shadow: 4px 4px 0 var(--red);
  transform: translate(-2px, -2px);
}

.page-faq .faq-index__link:focus-visible {
  outline: 2px solid var(--spark);
  outline-offset: 2px;
}

.page-faq .faq-index__count {
  flex: none;
  font-family: var(--font-mono);
  font-size: 13px;
  letter-spacing: 0.08em;
  color: var(--blue);
}

.page-faq .faq-index__link:hover .faq-index__count,
.page-faq .faq-index__link:focus-visible .faq-index__count {
  color: var(--saffron);
}

/* ---------- 分类区块 ---------- */
.page-faq .faq-flow {
  display: grid;
  gap: 64px;
}

.page-faq .faq-cat {
  scroll-margin-top: calc(var(--bar) + 28px);
}

.page-faq .faq-cat__head {
  margin-bottom: 22px;
  padding-left: 16px;
  border-left: 9px solid var(--red);
}

.page-faq .faq-cat__head h2 {
  margin: 8px 0 10px;
  font-size: clamp(24px, 3.6vw, 34px);
  line-height: 1.18;
  letter-spacing: -0.01em;
}

.page-faq .faq-cat__head p:last-child {
  margin: 0;
  max-width: 62ch;
  font-size: 16px;
  line-height: 1.75;
  color: #4b4139;
}

/* ---------- 问答折叠卡 ---------- */
.page-faq .faq-list {
  display: grid;
  gap: 16px;
}

.page-faq .qa {
  position: relative;
  border: var(--line) solid var(--ink);
  background: var(--cream);
  box-shadow: var(--shadow-hard);
  overflow: hidden;
}

.page-faq .qa::before {
  content: "";
  position: absolute;
  left: 0;
  top: 0;
  bottom: 0;
  width: 0;
  background: var(--red);
  transition: width 160ms ease;
  pointer-events: none;
}

.page-faq .qa[open]::before {
  width: 8px;
}

.page-faq .qa__q {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  min-height: 44px;
  padding: 16px 18px;
  cursor: pointer;
  list-style: none;
  transition: background 120ms ease, padding-left 160ms ease;
}

.page-faq .qa__q::-webkit-details-marker {
  display: none;
}

.page-faq .qa__q:hover {
  background: rgba(23, 18, 14, 0.05);
}

.page-faq .qa__q:focus-visible {
  outline: 2px solid var(--spark);
  outline-offset: -4px;
}

.page-faq .qa[open] .qa__q {
  padding-left: 26px;
}

.page-faq .qa__sign {
  position: relative;
  flex: none;
  width: 18px;
  height: 18px;
  margin-top: 4px;
  color: var(--red);
}

.page-faq .qa__sign::before,
.page-faq .qa__sign::after {
  content: "";
  position: absolute;
  left: 0;
  top: 50%;
  width: 18px;
  height: 3px;
  background: currentColor;
  transform: translateY(-50%);
  transition: transform 200ms ease;
}

.page-faq .qa__sign::after {
  transform: translateY(-50%) rotate(90deg);
}

.page-faq .qa[open] .qa__sign::after {
  transform: translateY(-50%) rotate(0deg);
}

.page-faq .qa__title {
  flex: 1 1 auto;
  font-size: 17px;
  font-weight: 700;
  line-height: 1.55;
}

.page-faq .qa__q .tag {
  flex: none;
  align-self: center;
}

@media (max-width: 639px) {
  .page-faq .qa__q {
    flex-wrap: wrap;
  }
  .page-faq .qa__q .tag {
    order: 3;
    margin-left: 30px;
  }
}

.page-faq .qa__body {
  padding: 16px 20px 22px 48px;
  border-top: 1px dashed rgba(23, 18, 14, 0.28);
}

@media (max-width: 639px) {
  .page-faq .qa__body {
    padding-left: 20px;
  }
}

.page-faq .qa-steps {
  list-style: none;
  margin: 0 0 14px;
  padding: 0;
  display: grid;
  gap: 10px;
}

.page-faq .qa-steps__item {
  display: grid;
  grid-template-columns: 34px minmax(0, 1fr);
  gap: 8px;
  align-items: start;
}

.page-faq .qa-steps__n {
  font-family: var(--font-mono);
  font-size: 13px;
  letter-spacing: 0.08em;
  color: var(--red);
  padding-top: 4px;
  border-top: 2px solid var(--saffron);
}

.page-faq .qa-steps__t {
  font-size: 16px;
  line-height: 1.7;
}

.page-faq .qa__why {
  margin: 0;
  padding: 10px 14px;
  border-left: 4px solid var(--saffron);
  background: rgba(228, 176, 60, 0.14);
  font-size: 15px;
  line-height: 1.7;
  color: #3a322a;
}

.page-faq .qa__why a {
  color: var(--blue);
  text-decoration: underline;
  text-underline-offset: 3px;
}

/* ---------- 图 ---------- */
.page-faq .faq-split {
  display: grid;
  gap: 24px;
}

@media (min-width: 1100px) {
  .page-faq .faq-split {
    grid-template-columns: minmax(0, 1.6fr) minmax(240px, 0.8fr);
    gap: 32px;
    align-items: start;
  }
}

.page-faq .media {
  margin: 0;
  border: var(--line) solid var(--ink);
  box-shadow: var(--shadow-hard);
  background: var(--night);
  overflow: hidden;
}

.page-faq .media img {
  display: block;
  width: 100%;
  max-width: 100%;
  height: auto;
  object-fit: cover;
}

.page-faq .media__caption {
  margin: 0;
  padding: 10px 14px;
  font-family: var(--font-mono);
  font-size: 13px;
  letter-spacing: 0.04em;
  line-height: 1.6;
  color: var(--snow-dim);
  background: var(--night);
  border-top: 2px solid var(--saffron);
}

.page-faq .faq-cat__banner {
  margin: 0 0 26px;
}

/* ---------- 仍未解决 ---------- */
.page-faq .faq-unsolved {
  padding: 56px 0 68px;
  border-top: var(--line) solid var(--ink);
  background:
    radial-gradient(90% 70% at 8% 0%, rgba(46, 111, 183, 0.34), rgba(46, 111, 183, 0) 60%),
    linear-gradient(180deg, var(--night) 0%, var(--night-deep) 100%);
  color: var(--cream);
}

.page-faq .faq-unsolved__grid {
  display: grid;
  gap: 32px;
}

@media (min-width: 900px) {
  .page-faq .faq-unsolved__grid {
    grid-template-columns: minmax(0, 1.1fr) minmax(290px, 0.9fr);
    gap: 44px;
    align-items: start;
  }
}

.page-faq .faq-unsolved .eyebrow {
  color: var(--saffron);
}

.page-faq .faq-unsolved h2 {
  margin: 10px 0 14px;
  max-width: 22ch;
  font-size: clamp(24px, 3.8vw, 36px);
  line-height: 1.2;
}

.page-faq .faq-unsolved__lede {
  margin: 0 0 24px;
  max-width: 56ch;
  font-size: 16px;
  line-height: 1.75;
  color: rgba(243, 237, 224, 0.82);
}

.page-faq .check-list {
  list-style: none;
  margin: 0 0 28px;
  padding: 0;
  display: grid;
  gap: 12px;
}

.page-faq .check-list__item {
  display: grid;
  grid-template-columns: 22px minmax(0, 1fr);
  gap: 10px;
  align-items: start;
  padding-bottom: 12px;
  font-size: 16px;
  line-height: 1.7;
  color: rgba(243, 237, 224, 0.9);
  border-bottom: 1px solid rgba(185, 195, 206, 0.22);
}

.page-faq .check-list__item:last-child {
  padding-bottom: 0;
  border-bottom: 0;
}

.page-faq .check-list__item::before {
  content: "";
  width: 14px;
  height: 14px;
  margin-top: 6px;
  background: var(--green);
  border: 2px solid var(--saffron);
  box-shadow: 2px 2px 0 var(--night-deep);
}

.page-faq .faq-unsolved__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 14px;
}

.page-faq .faq-unsolved__actions .btn--ghost {
  background: transparent;
  color: var(--cream);
  border-color: var(--cream);
  box-shadow: 6px 6px 0 rgba(5, 13, 26, 0.9);
}

.page-faq .faq-unsolved__actions .btn--ghost:hover {
  background: var(--cream);
  color: var(--ink);
}

.page-faq .faq-unsolved__actions .btn:focus-visible {
  outline: 2px solid var(--spark);
  outline-offset: 3px;
}

.page-faq .faq-unsolved__note {
  margin: 20px 0 0;
  font-size: 14px;
  line-height: 1.7;
  color: var(--snow-dim);
}

.page-faq .faq-unsolved__note a {
  color: var(--blue-lite);
  text-decoration: underline;
  text-underline-offset: 3px;
}

.page-faq .contact-card {
  border: var(--line) solid var(--snow);
  background: rgba(22, 48, 79, 0.86);
  box-shadow: 6px 6px 0 var(--night-deep);
  padding: 24px 22px;
}

.page-faq .contact-card__title {
  margin: 0 0 6px;
  font-size: 20px;
  line-height: 1.4;
  color: var(--cream);
}

.page-faq .contact-card__row {
  display: grid;
  gap: 4px;
  padding: 14px 0;
  border-bottom: 1px solid rgba(185, 195, 206, 0.25);
}

.page-faq .contact-card__label {
  font-family: var(--font-mono);
  font-size: 13px;
  letter-spacing: 0.08em;
  color: var(--saffron);
}

.page-faq .contact-card__value {
  font-family: var(--font-mono);
  font-size: 15px;
  line-height: 1.6;
  color: var(--cream);
  word-break: break-word;
}

.page-faq .contact-card__foot {
  margin: 18px 0 0;
  font-size: 14px;
  line-height: 1.75;
  color: var(--snow-dim);
}

/* ---------- 降低动效 ---------- */
@media (prefers-reduced-motion: reduce) {
  .page-faq .qa__sign::before,
  .page-faq .qa__sign::after,
  .page-faq .qa::before,
  .page-faq .qa__q,
  .page-faq .faq-index__link {
    transition: none;
  }
  .page-faq .faq-index__link:hover,
  .page-faq .faq-index__link:focus-visible {
    transform: none;
  }
}